If you lose something:

• In a DPMB vehicle: Call 5 4317 4317 (option 2 - urban transport), or email dpinfo@dpmb.cz or visit the DPMB information office in Brno at Novobranská 18. More information can be found on the DPMB website. Items found in DPMB vehicles are handed over to the City of Brno Municipal Authority - tel. 542 173 012. You can find an overview of items submitted to the City of Brno Municipal Authority here.
• In a train or regional bus IDS JMK: Call 5 4317 4317 (option 1 - regional transport) at the IDS JMK Central Dispatch, or send an email to info@kordis-jmk.cz. You can also try contacting the specific transport operator directly.

If you lose or your subscription ticket is stolen, please write to us at info@kordis-jmk.cz. If it is found, we will inform you immediately. Otherwise, you have the option to request a duplicate ticket once a year. You can find the procedure for issuing a duplicate non-transferable subscription ticket here. In the case of losing the electronic subscription ticket carrier, you do not need to request a duplicate. Just enter a new carrier into the system and transfer the ticket from the lost one to the new one. One of the advantages of electronic fare is that the ticket remains stored in our system, reducing the risk of theft or loss.

Payment and documentation of a subscription ticket are now exclusively handled by the Contact Center in Brno and also the Contact Center in Břeclav. You can pay the fine in cash or by card at the designated Contact Centers. Payment of the fine is also possible through a bank transfer - more information here. For inquiries regarding transport inspections, please use the email address exclusively: info@kordis-jmk.cz Always include your full name and the transport inspection protocol number.

The response time for email inquiries is extended, which also extends the deadline for paying the reduced fine and providing a valid ticket. We cannot respond to telephone inquiries regarding transport inspections as we need to look up the necessary information first.

For inquiries regarding the E-SHOP and tickets on bank cards, please use the email address exclusively: info@kordis-jmk.cz. Due to the need to retrieve the necessary information from authorized staff, we cannot provide reliable responses to telephone inquiries. We also recommend visiting the Contact Centers in the South Moravian Region.

For inquiries regarding the POSEIDON application, please use the email address exclusively: info@kordis-jmk.cz. Always include the email under which you are registered in the application. Do not contact us by phone! If you forgot to include your variable symbol during a bank transfer, the money will be automatically returned within approximately 14 days.

Groups of more than 10 people are required to inform us at least 10 days in advance through the web form. You can expect the confirmation for the connection transport from us. If you fail to notify us in advance about the transportation of a larger group, there is a risk that you will not be transported due to capacity constraints. Do not notify us of reinforcements via email!