Contact

Here you will find a summary of the most frequently asked questions. If you can't find what you're looking for, you can contact us via phone, email, or the chatbot at the bottom of the page. You can also use one of the social networking sites:

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Phone: +420 5 4317 4317

A single regional non-stop contact phone for quick enquiries about public transport in the whole South Moravian Region For regional transport, select option number 1. Direct your queries that cannot be postponed here: for example, about missed connections or non-compliance with connections.

E-mail: info@kordis-jmk.cz

More complex questions and queries about the IDS JMK POSEIDON application or finding the best fare should be directed exclusively to e-mail. We usually answer questions within 7 working days. In rare cases, the response may take even longer.

Lost and found

If you lose something:

In a DPMB vehicle: Call +420 5 4317 4317 (option 2 - public transport), or e-mail dpinfo@dpmb.cz or the DPMB information office in Brno at Novobranská 18. For more information, visit the DPMB website. Items found at DPMB are handed over to the Brno City Hall - +420 542 173 012. Here you can find a list of items handed in to the Brno City Hall.

On the train or on a regional bus of IDS JMK: Call the Central Dispatching Centre of IDS JMK at +420 5 4317 4317 (option 1 -regional transport) or send an e-mail to info@kordis-jmk.cz. You can also try contacting the specific carrier directly.

Lost and duplicate tickets

If your season ticket is lost or stolen, please contact us at info@kordis-jmk.cz. If it is found, we will inform you immediately. Otherwise, you have the option of requesting a duplicate once a year. Here you will find the procedure for issuing a duplicate non-transferable season ticket.

You do not need to apply for a duplicate if you lose the electronic ticket carrier. Simply enter a new carrier into the system and transfer the ticket from the lost one to the new one. One of the advantages of e-ticketing is that the ticket in electronic form remains stored in our system, so there is no risk of its theft or loss.

Ticker control

Payment and proof of the ticket is now handled exclusively by the Contact Centre in Brno and also by the Contact Centre in Breclav.You can pay the fine at the Contact Centres in cash or by card. Payment of the fine can also be made by bank transfer - more here.

For questions regarding the shipping inspection, please use email only: info@kordis-jmk.cz Always include your name and surname and the shipping inspection report number.

Do not contact us by phone!

The time needed to process the e-mail will be extended by the time needed to pay the penalty at the lower rate, as well as the deadline for presenting a valid travel document. We are unable to respond to telephone enquiries regarding transport control, we always have to find out the necessary information first.

Electronic fare

For enquiries regarding the E-SHOP and bank card tickets, please use e-mail only: info@kordis-jmk.cz.
Due to the need to locate the necessary information by authorised personnel, it is not possible to respond to telephone enquiries. We also recommend visiting Contact Centres in the South Moravian Region.

IDS JMK Poseidon application

For questions about POSEIDON, please use only the following email address: info@kordis-jmk.cz. Always include the email address you are registered with in the application. Do not contact us by phone! If you have forgotten to enter your variable symbol when making a bank transfer, we will automatically refund the money within about 14 days.

Group travel

Groups of more than 10 people are obliged to inform us at least 10 days in advance via web form. You can count on a connection increase if you receive confirmation from us. If you do not pre-register a larger group, you may not be transported due to full capacity. Please do not e-mail us for reinforcements!

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