A visit is only necessary if you want to use a card in your mobile phone or watch, or if you did not upload your ID card during registration. Furthermore, a visit is required for discount groups that cannot prove their entitlement to a discount based on age, such as students aged 18 to 26 or retirees.

The photo must accurately represent the current appearance of the person for whom the profile is being created. The person should be facing the camera. Tilted heads, looking over the shoulder, or manipulated photos are not accepted. The person in the photo should not wear sunglasses, have a covered face, or wear headgear (except for religious or medical reasons). If it's a scan of a physical photo, it should not be damaged in any way. The photo should not have color filters or various electronic modifications. Black and white photos are also not accepted.

Yes, you can set up an account that has access to other accounts, and you can make purchases or check tickets in them. This method is often used by parents to buy tickets for their children.

It is not mandatory, but it is recommended. This will help you avoid a visit to the IDS JMK Contact Center for identity verification.

You can upload a passport or birth certificate to the system. However, the information on the documents should be completely legible.

Verification of personal data is mandatory, regardless of whether you request a discount or not. Failure to verify data over an extended period may result in the blocking of the travel document!

For discount categories that have not verified their discount in time, the validity of the ticket may be shortened or blocked.

You can use any contactless VISA or Mastercard payment card, regardless of the bank that issued the card. You can recognize a contactless card by the contactless payment card logo.

For security reasons, it is not possible; the rule is one ticket, one carrier.

You need to visit the IDS JMK Contact Center, where they will read the numbers of these carriers for you. Mobile and watch cards do not have the same numbers as physical cards. Mobile and watch cards contain a token that regular users cannot detect on their own. This token is subsequently paired with your profile on our e-shop.

Yes, of course, you can always (except for section and two-section tickets) combine a subscription ticket with another subscription or single-ride ticket, regardless of the form of the travel document. Electronic tickets have the same benefits as paper tickets.

Tax receipts are automatically sent to the email address after purchase, which is registered on eshop.idsjmk.cz. However, you can also generate a tax receipt retroactively after logging in to the e-shop in the "My Valid Tickets" section.

The e-shop and ticket validation follow standard banking standards. Therefore, there is no risk other than when using a bank card for normal transactions, such as in stores.

In case of any discrepancies, you can contact the email address info@kordis-jmk.cz, or use the contact form directly on the e-shop.

Yes, these are interconnected systems managed by KORDIS JMK, a.s. In your account, you can see both subscription and single-ride tickets.

Unfortunately, no, the IDS JMK Poseidon app is exclusively used for purchasing single-ride tickets for IDS JMK.

It's quite easy. You always tap your card - with the inspector, you tap it on their reader. On the bus, you tap it at the driver's cash desk, where you need to announce in advance that you have a subscription ticket on your card. On the train, you tap it on the conductor's reader. You can also watch a short informational video about traveling with an electronic ticket.

Placing the entire wallet with multiple contactless cards on the reader can lead to signal interference between the cards, preventing successful validation. To avoid this situation, it's desirable to tap each card separately

During ticket inspection, only encrypted card numbers are compared to the list of checked cards. There is no banking transaction during ticket inspection, so you don't have to worry about money being deducted from your account.

Conductors have the obligation to call the IDS JMK Central Dispatch in such cases, provide your name and date of birth. The dispatch will then remotely verify the validity of your ticket.

There is no established alternative method. If you're concerned about this, use a card for your ticket; it won't run out of battery. Otherwise, you'll need to buy a paper ticket.