No. Terminals and validators will never require a PIN to be entered

A visit is only required if you want to use the card on your mobile phone or watch, or if you did not upload your ID when you registered. In addition, attendance is required for discount groups who cannot prove their eligibility by age - e.g. students aged 18 to 26 or pensioners.

In this case click on the link offered to pair accounts from BrnoID to our system. Then go to your e-mail and click on the link to pair your accounts, fill in the necessary details (marked in red) and link the accounts. Then log in with the email and password you entered into the system.

Yes, when you log in you only agree to the transfer of your personal data. The passwords to the two systems may be different, but they are not linked. However, ticket information is identical in both systems. If you do not want to use the same e-mail, enter an email into the system that is not registered in BrnoID.

The photo must match the actual likeness of the person for whom the profile is being created. PThe person's gaze must be directed towards the lens. Head turned, looking over the shoulder, or any rotated or altered photographs are not accepted. The person in the photo must not be wearing sunglasses, must not have their face covered and must not be wearing a head covering (does not apply to religious or medical reasons). If it is a scan of a physical photograph, the photograph must not be degraded in any way. The photograph must not have colour filters or various electronic modifications. Black and white photographs are also not accepted.

Yes, you can set up an account that has access to your other accounts to buy or check tickets. This method is often used by parents to purchase tickets for their children.

It is not compulsory, but we recommend it. This avoids a visit to the IDS JMK Contact Centre required for identity verification..

You can upload your passport or birth certificate into the system. However, the information on the documents should be completely legible.

Verification of personal data is mandatory, regardless of whether you request a discount or not. If the data is not verified for a long time, the travel document may be blocked!

For those discount categories that have not verified the discount in time the validity of the ticket may be shortened or blocked.

You can use any contactless VISA or Mastercard regardless of the bank that issued the card. You can recognize a contactless card by the contactless payment card logo.

Unfortunately this is not possible for safety reasons, the rule is always one ticket, one holder.

It is necessary to visit the Contact Centre of IDS JMK, where they will retrieve the numbers of these holder. Cards in mobile phones do not have the same numbers as physical cards. Cards in mobile phones and watches contain a so-called TOKEN, which is not detectable by the average user. This token is then paired with your profile on our e-shop.

Yes, you don't even need to register for this!

Yes, of course, it is always possible to combine a pre-paid ticket with another pre-paid or single-use ticket, regardless of the form of the travel document (with the exception of section and double-section tickets). Electronic tickets have the same advantages as paper tickets.

Tax receipts are automatically e-mailed after purchase, which is registered in eshop.idsjmk.cz. You can also generate a tax receipt retrospectively after logging into the e-shop in the section |My valid tickets|.

The e-shop and the presentation of travel documents follows normal banking standards. There is therefore no risk of harm other than in the normal use of a bank card, for example in shops.

In case of any discrepancies, you can contact us at info@kordis-jmk.cz

Yes, these are interconnected systems managed by KORDIS JMK, a.s. You can see both prepaid and single tickets in your account.

Unfortunately not, the IDS JMK Poseidon application is used exclusively to purchase one-off IDS JMK tickets.

It's quite easy. Always attach the card - at the inspector to the reader he has with him. On the bus, at the driver's ticket counter, where you must announce in advance that you have a prepaid ticket on your card. On the train, to the conductor for the reader. You can also watch a short information video about travelling with an e-ticket.

Attaching an entire wallet with multiple contactless cards to the reader will result in the signals from the cards overlapping each other and may not result in a valid ticket being presented. To avoid a similar situation, it is desirable to attach the card to the reader separately.

During the transport check, only the encrypted card number is compared with the list of cleared cards. So there is no bank transaction during the shipping check and you don't have to worry about money being deducted from your account.

The conductor or driver is obliged to in such a case, call the Central Dispatching Centre of IDS JMK, provide your name and date of birth. The dispatcher will verify the validity of the ticket remotely.

Je to poměrně snadné. Vždy přiložíte kartu - at the inspector to the reader he's carrying. On the bus, at the ticket counter with the driver, where you must announce in advance that you have a prepaid ticket on your card. On the train, to the conductor for the reader. You can also watch a short information video about travelling with an e-ticket.

There is no alternative method in place. If you're worried about this, use the ticket on your card, it won't run out. Otherwise you need to buy a paper ticket.

Currently this is not possible, but we plan to do so in the future.

This may be because your school has not yet entered your student status into the ISIC system. If you want a prepaid ticket for travelling around Brno by public transport, we check not only the validity of your ISIC card but also whether you are actually an active student!

Unfortunately, no, pupils and students between the ages of 18 and 26 who are in primary school or are continuously preparing for a future profession by studying at a secondary school, a conservatory, a higher vocational school, a university in full-time or full-time form of study in the Czech Republic, or by studying which is equal in content and scope to studying at these schools, or have a similar status abroad, are entitled to the above-mentioned discounts.

This is the only exception when the IDS JMK e-shop cannot be used. Therefore, if you want to use the subsidy as a citizen of Brno, it is necessary to purchase a ticket on the BrnoID e-shop, which is intended for Brno. PHowever, you can of course buy reduced-price tickets for zones 100 + 101 at eshop.idsjmk.cz.

When travelling within Brno (zones 100 + 101) you have two options:

When travelling outside Brno (outside zones 100 + 101), when boarding always first select a specific ticket - e.g. for 5 zones/120 minutes, and only then attach your card and pay. Validators sell a full range of single tickets, excluding section tickets and some special tickets.

This block only appears on MASTERCARDs. When the card is attached to the validator for the first time, a blockage of CZK 1 is made within the framework of authorisation and MASTERCARD rules, which is released after the fare is charged and is not charged to the passenger's account. It may happen that on subsequent trips a new block of CZK 1 appears, but when the transactions are settled the previous block of CZK 1 no longer appears on the account. Again, however, please note that the CZK 1 block will never be deducted from your account.

On the first day, some of you may see different amounts blocked on your statement (usually 25 CZK). However, the exact amount is calculated according to the number of journeys the following day and the bank will only calculate the total after a few days. So until you have a definitive amount on your bank statement, there is no point in claiming the fare. You can verify your payments on the website eshop.idsjmk.cz, where you select the |BANK CARD APPLICATION| box at the bottom right of the page.. You enter the number and validity of your card into the system, then all transactions made with that card are displayed.

Nothing serious will happen, at most instead of 20 CZK you will pay 25 CZK. Unplugging is not mandatory. It is only used if you are travelling for less than 15 minutes to get a cheaper ticket.

In this case, please write us the check chain to the ticket from your bank statement. It takes the form of a 10-character string of letters and numbers: e.g. 0fb4c6045a. We would also greatly appreciate it if you could send us 4 of your last bank card numbers. If you are registered in the e-shop, then just send your login email. You can contact us at info@kordis-jmk.cz

❗ ️If you use a card in your mobile phone, the card number is different from a plastic card. Although the mobile phone displays the same card number, it sends a different number for security reasons. Therefore, it is not possible to beep with the mobile phone and beep with the card. You must always beep and tap with the same device - either the card or the mobile phone. Otherwise you will pay twice for your ticket.

This block only appears on MASTERCARDs. When the card is attached to the validator for the first time, a blockage of CZK 1 is made within the framework of authorisation and MASTERCARD rules, which is released after the fare is charged and is not charged to the passenger's account. It may happen that on subsequent trips a new block of CZK 1 appears, but when the transactions are settled the previous block of CZK 1 no longer appears on the account. Again, however, please note that the CZK 1 block will never be deducted from your account.

In this case, please write us the check chain to the ticket from your bank statement. It takes the form of a 10-character string of letters and numbers: e.g. 0fb4c6045a. We would also greatly appreciate it if you could send us 4 of your last bank card numbers. If you are registered in the e-shop, then just send your login email. You can contact us at info@kordis-jmk.cz

Groups of up to 10 people do not need to be notified in advance. If more than one of you is travelling, it is necessary to report your trip at least 10 days in advance so that we can concentrate all requests and make the necessary transport arrangements.

Otherwise you risk not being transported! At any given time, the connection may be carrying another large group that will have a trip announced. It is not necessary to report the transport of standard-sized groups in Brno public transport (typically a school class). Due to the high frequency of connections, we recommend splitting into several smaller groups.

If you will be travelling on an IDS JMK connection on your return journey, please report it as well.

Yes, this can also happen, especially if you announce your intention to travel too late, or if you report the group in a different way than via our form. You will be notified by email if your group is denied travel. Reinforcement of transport is possible only in the case of departure times according to the timetables of a particular line. It is not possible to add a bus at the time you specify.

If you decide to cancel or change your trip, click on group travel form and in the top right go to the section |ORDERS MANAGEMENT|. By entering the 5 digit code, (you received it when reporting the group) you can edit your travel.